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Dawei Dai
History
2 years 4 weeks
- ITIL Managers Exam
- free v3 sample papers
- SaaS for Service Management?
- how to get ITIL going in my organization?
- Please Help us Keep it Clean!!!
- Did the chicken come first or the egg?
- CoBIT, ITIL ISO 17799 Interrelation
- Citi slashes IT - can ITSM save the day?
- Introductions First - My Process View
- Governance frameworks and offshoring
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