]> http://www.exploreitsm.org/taxonomy/term/5/0 Discussions on how to effectively apply automation in service systems and processes. en http://www.exploreitsm.org/node/86 <p>Somebody may accuse me of being Telecom heavy - however, I worked for AT&amp;T for last 3 years and hence, I think from that perspective. </p> <p>&nbsp;Self-service can be used in order to automate billing for Telcos. Billing is/was such a big issue for the telco giants. The implementation mode can be dual: </p> Service Automation Wed, 06 Sep 2006 13:53:48 -0600