Explore ITSM - IT Service Management in Educational Institutions

Supporting customer / end-users

Thu, 19 Apr 2007 09:32:49 -0600

What does it mean when an organization states they provide "Support"?

Within business, workers are given one or two choices of an approved workstation. The worker is provided software and hardware support so that their workstations/laptops are patched.

MBA - Services Science

Thu, 12 Oct 2006 04:41:27 -0600

Can you beat that?

ITSM has started to proliferate the US academia.

Check out this concentration in MBA track offered by NCSU.

Sharing process information

Wed, 27 Sep 2006 15:42:31 -0600

To start this off I will share some information about where we (IT at the University of Kansas) are in the process of adopting ITIL best practices.

We have implemented Change and Incident management
Currently working on Configuration Management and are interested in connecting with other universities who have implemented Configuration, especially if you are using Remedy.
Have created an online service catalog at www.ku.edu/technology/catalog.
More information about our ITIL implementation is at www.technology.ku.edu/~psmo/itil.

I am interested in hearing what processes other universities have adopted, and what challenges you encountered.