Privacy Policy
Privacy Notice
The IT Service Management Forum USA (itSMF USA) respects the privacy of its members and other visitors to its Web site. itSMF USA strongly believes that if electronic commerce and online activities are to flourish, consumers must be assured that information provided online is used responsibly and appropriately. To protect online privacy, itSMF USA has implemented the following policy.
What Information Does itSMF USA Collect?
Most data ItSMF USA collects are used only to help us better serve our members. It is our general policy to collect and store only personal information that our members and visitors knowingly and accurately provide. If our privacy policies change, we will notify all users by e-mail or a special announcement placed on the Web site.
From General Users. itSMF USA does not collect any personal information from users browsing its Web site. Only aggregate data -- such as the number of hits per page -- are collected. Aggregate data are only used for internal and marketing purposes and do not provide any personally identifying information.
From itSMF USA’s Members, Conference Registrants, and Other Customers. To gain access to members-only resources and personalization features on itsmfusa.org, members and other users are asked to register and provide some limited information. This information is submitted voluntarily. itSMF USA asks users to provide their name, member number (for members), organization name, business phone, and e-mail. Similar information may be submitted to itSMF USA through membership applications, conference or seminar registration, publication orders, subscriptions, and contest registrations. Additionally, for some e-mails sent in HTML format by itSMF USA to its members through its electronic newsletters, we will collect specific information regarding what the recipient does with that email. itSMF USA only uses this information to enhance its products and distribution of those products and services to its members. This information is not sold or distributed in any other manner.
How Does itSMF USA Use Data Collected?
itSMF USA uses information voluntarily submitted by members and other customers in the following ways:
itSMF USA Member Services and Products. Generally, itSMF USA uses data collected to improve its own web content; to respond to visitors' interests, needs and preferences; and to develop new products and services.
Disclosures to Third Parties. itSMF USA does not make member contact information available through the itSMF USA Membership Directory to other members. However, itSMF USA may provide e-copies of the Membership Directory to Local Interest Group leadership for networking opportunities. On occasion, itSMF USA may also provide limited data to third parties that produce events sponsored by the itSMF under a nondisclosure arrangement. These limited data include names, job titles, companies and business addresses, and e-mail addresses. Users may request itSMF USA to refrain from disclosing the data it collects to third parties on the membership application form, conference registration form or any other form on which they are providing information; an opt-out box will appear on each form on which a user provides information. Alternatively, users may contact itSMF USA at itsmfusa@itsmfusa.org or 972/233-9107 to express their preferences if they determine later that they do not wish to have the information shared.
Consent to Use Personal Information. For the purposes of the Data Protection Act(s) 1984 and 1998 (as applicable), itSMF USA or its agents must store, host and otherwise process the information (including personal data) supplied by the User when registering for membership. itSMF USA may send such data outside the European Economic Area for processing. If you reside in the European Union, please indicate your consent that the personal information you have provided may be transferred and stored in countries outside of the EU, including the United States. User supplies as defined above when registering on the Web site in order to allow itSMF USA (or its designated agents) to use the information to send the User unsolicited direct mail advertisements, promotions, and solicitations for third parties' products and services.
Credit Card Account Information. itSMF USA does not disclose credit card account information provided by its members and customers. When members and customers choose to pay using their credit cards, itSMF USA submits the information needed to obtain payment to the appropriate clearinghouse.
How Does itSMF USA Use Cookies?
Cookies are files that contain information created by a web server that can be stored on a User's hard disk for use either during a particular session ("per-session" cookie) or for future use ("persistent" cookie). itSMF USA uses MemberClicks.com for web hosting and whom states that they use a session cookie that does not store user information, only session information based on the user that authenticates, so that users may move back and forth between public and member secured pages. However, itSMF USA has no control over their use of cookies and users are instructed to view their site for their use of cookies.
What Privacy Issues Arise With Links To Other Sites?
This Web site contains links to other web sites. itSMF USA has no control over and is not responsible for the privacy policies or content of such sites.
What Means Of Redress Are Available?
If any User suspects itSMF USA has handled its personal information in a manner that does not comply with this privacy statement, please contact us by e-mailing to itsmfusa@itsmfusa.org or by calling 626/296-6872.
