Ask what an organization needs to do better during a major incident and "communicate" may be one of the top 5 items.
During a major incident (not involving your communication infrastructure): how does your organization handle communication internally as well as with the end-users or your service consumers?
Do you use of some of the newer Web 2.0 tools like Wikis and Blogs? or does word-of-mouth, or some other medium?
My organization is looking at improving internal communications during major incidents and there are no shortages of ideas. I was curious as how others handle communication during these events.
Ask what an organization needs to do better during a major incident and "communicate" may be one of the top 5 items.
During a major incident (not involving your communication infrastructure): how does your organization handle communication internally as well as with the end-users or your service consumers?
Do you use of some of the newer Web 2.0 tools like Wikis and Blogs? or does word-of-mouth, or some other medium?
My organization is looking at improving internal communications during major incidents and there are no shortages of ideas. I was curious as how others handle communication during these events.