Recently we have seen a trend where offshore IT service providers  are seeking ITIL certifications much like the wave of CMM that was seen earlier and is still prevalent. In the case of ITIL though it seems a more recent phenomenon since the adoption of ITIL is still limited.

Score: 5.5, Votes: 2

The goal here is to touch upon the need for Information Technology Service Management (ITSM) and then jump right into how it plays into the hands of Knowledge Management (KM).

A large portion of the budgets today (almost 70%) are related to managing IT. Moreover, IT is being challenged with the ever increasing complexity associated with IT systems, the pressure of providing effective services to the business and adapting to the sheer pace of the dynamic business environment. With all these factors in play, it is becoming critical to manage costs and provide IT services efficiently to the business. In other words, there is a need for practices that would help deliver cost effective services to businesses and effectively mask the complexities of IT systems.

Score: 9.3, Votes: 3