emanik's blog

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Wed, 10 Oct 2007 13:58:59 -0600

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SaaS for Service Management?

Wed, 10 Oct 2007 11:02:05 -0600

Service Management and SaaS; mention them together and people will look at you as if you are some weird person. or is it? after all, SaaS has the last S as a Service :)

Recently, I met VP of Strategy for Service-now.com, an IT asset management SaaS firm. They are breaking grounds with several clients across the board. Usual issues with clients is that of data-security.

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how to get ITIL going in my organization?

Wed, 10 Oct 2007 10:27:12 -0600

"Change Management skills are a key to success for successful transition to ITIL compliant organization" said Mr. Kunka from BNY. There were several other tips as well at the nyLIG event.

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Citi slashes IT - can ITSM save the day?

Sat, 14 Apr 2007 21:26:43 -0600

Citi decides to slash IT costs. The article reports that they plan to take the easier route of outsourcing and server consolidation and optimization.

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Win-Win: Multi-year SLAs

Mon, 16 Oct 2006 16:43:42 -0600

This paper presents how multi-year SLA based relationships are a win-win arrangement for the service providers and their clients.

Click here for the article.

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No firm has failed in EA because the technology wasn't right

Thu, 12 Oct 2006 04:30:17 -0600

A nice interview article from Infosys Technologies (NASDAQ:INFY) on Enterprise Architecture(EA).

Score: 3.0, Votes: 1

IBM lecture

Thu, 05 Oct 2006 12:26:40 -0600

Lecture by IBM Global Services' Distinguished Engineer (CTO Operational Efficiency) Mark Ernest presented some very interesting ideas about an industrialzed approach to services.

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SOA challenge: defining services effectively

Thu, 28 Sep 2006 20:57:05 -0600

We have already seen in case of IRS, how critical was the definition of services in their turnaround.

This definition must be effective ! Attached is a view from Infosys, a leading services provider (NASDAQ:INFY), regarding the challenge of defining services effectively for SOA in practice.

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self service takes off at Telcos

Mon, 25 Sep 2006 14:18:39 -0600

Attached is a report by McKinsey on self service and telcos. I wanted to post this in the forum but there is no attachment feature in the forums.

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Knowledge Management at NASA

Mon, 25 Sep 2006 06:24:23 -0600

NASA is constantly challenged to capture and integrate our lessons learned to effectively manage the risk involved in space exploration

Here's an overview of the same:

Score: 7.7, Votes: 3

Measuring performance in services

Sun, 17 Sep 2006 14:33:27 -0600

This is a nice article on measuring performance in services.

Check it out at:

http://www.mckinseyquarterly.com/article_abstract_visitor.aspx?ar=1730&L2=1&L3=24&srid=332&gp=1

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Simulation game

Sat, 16 Sep 2006 14:34:06 -0600

Simulation game is a good way to convey the importance of processes to a layman.

I wish Infosys had something like this in place. I would've saved a lot of time and energy trying to convince some of my client executives about the importance of the processes I was bringing in. They had nominal opposition (more to do with political aspects) to the concept of processes because the early environment which existed there was like the Round 1 - chaotic but solving and they were never measured against the industry standards.

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Resources for ITIL best practices

Thu, 14 Sep 2006 07:44:12 -0600

Links to resources that are tied to the ITIL best practices:

http://www2.ku.edu/~psmo/resources/

The link is fairly resourceful because it has a list of references (web or otherwise) to various communities and bodies for ITIL, list of books, and downloadable presentations!

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Lunch with Jan Vromant

Wed, 13 Sep 2006 13:28:19 -0600

CMU SMO organized an event with guest speaker being Jan Vromant from HP.

Jan has been a process consultant in the past and he flew down from Detroit today for CMUSMO's event.

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....excited about HP Simulation..

Wed, 13 Sep 2006 12:34:17 -0600

Yesterday, I read the material for the HP Simulation game. I am quite excited to face it on Thursday evening during the class of Managing Service Organizations.

David Cannon is coming for the same. I heard from Jan (today's guest speaker for CMUSMO about David being the pioneer for ITSM in the United States!

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