emanik's blog

free v3 sample papers

Submitted by emanik on Wed, 10/10/2007 - 3:58pm.

Sample v3 papers can be ordered from

 
EXIN Services B.V

Tel: 030-2344805
Fax:030-2294165
e-mail: shop@exin.nl

 


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SaaS for Service Management?

Submitted by emanik on Wed, 10/10/2007 - 1:02pm.

Service Management and SaaS; mention them together and people will look at you as if you are some weird person. or is it? after all, SaaS has the last S as a Service :)

Recently, I met VP of Strategy for Service-now.com, an IT asset management SaaS firm. They are breaking grounds with several clients across the board. Usual issues with clients is that of data-security.


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how to get ITIL going in my organization?

Submitted by emanik on Wed, 10/10/2007 - 12:27pm.
"Change Management skills are a key to success for successful transition to ITIL compliant organization" said Mr. Kunka from BNY. There were several other tips as well at the nyLIG event.


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Citi slashes IT - can ITSM save the day?

Submitted by emanik on Sat, 04/14/2007 - 11:26pm.

Citi decides to slash IT costs. The article reports that they plan to take the easier route of outsourcing and server consolidation and optimization.


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Win-Win: Multi-year SLAs

Submitted by emanik on Mon, 10/16/2006 - 6:43pm.

This paper presents how multi-year SLA based relationships are a win-win arrangement for the service providers and their clients.

 Click here for the article.


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