hardikm's blog

CoBIT, ITIL ISO 17799 Interrelation

Thu, 21 Jun 2007 09:25:44 -0600

I attended Roadshow in Chicago (ITIL V 3 official LAunch). In conference, ITIL V 3 books were officially launched. There were presentations by all authors and lot of things were told about ITIL. It was very interesting to me as completely new framework of ITIL was launched. I was also curious to know more about COBIT, ITIL and other frameworks interaction. As Sharon Taylor, Chief Architect of ITIL told they are going to publish a separate book on this topic.

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Organizational Restructuring : Marketing Domain

Sun, 15 Oct 2006 21:54:47 -0600

Hi,

I have attached an article which discusses organizational change in marketing function.

Case study discusses new trend begun in marketing domain towards centralization and customer focused approach due to changing needs of customers.

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Service Level Management : Best Practices

Tue, 03 Oct 2006 07:59:30 -0600

Hi,

In case of Service Organization, the business comes by serving customers efficiently and in the way which generates Value for client. But how Service Organization comes to know what client expects from them? This is nothing but mutual agreement between Client and Service Organization on the quality, quantity and other aspects of service been provided. This is nothing but a document called as Service Level Agreement(SLA). Not complying with SLA will create big impact on company's reputation and also impacts company's business. To ensure SLA is exactly replicating company's capability while writing SLA some best practices must b kept into mind.

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Shared Services

Sun, 01 Oct 2006 20:20:58 -0600

Shared services in the case of the IRS case study -- we learned how shared service changed picture of organization and became an important part of business model which emphasises on sharing resource rather than duplicating the same.

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ITIL & ISO20000 & BS15000

Mon, 25 Sep 2006 16:34:17 -0600

Hi,

you must have heard about terminologies ITIL and ISO20000 but where does they fit?

Check this link.

http://20000.fwtk.org/20000-itil.htm

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Get ITIL Certified

Mon, 25 Sep 2006 16:29:07 -0600

Hi,

Please check following link to find out various ITIL certifications.

http://www.exin-exams.com/default.asp?model=exam&catid=&menuid={B82278C4-6DFF-43C4-994C-E5FF23183E3D}

Score: 5.0, Votes: 1

Service Quality Improvement by means of ITIL

Mon, 25 Sep 2006 16:20:45 -0600

Hi,

This article was written by Hank Marquis and explains 6 major steps to improve SERVICE QUALITY

Regards

Hardik Mehta

The No.1 reason for IT Infrastructure Library (ITIL) adoption according to a recent Evergreen Systems report is to improve service quality.

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ITIL and Service Management from Business Angle

Mon, 25 Sep 2006 16:14:18 -0600

Hi,

How does IT helps business to enhance its capability and generate values which provides impetus to business to expand its core capability or help solving some business domain problems thats what IT service management does.

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Service Management Functions

Tue, 12 Sep 2006 20:55:47 -0600

Link specifies some of typical Service Management Functions been enlisted by MICROSOFT

http://www.microsoft.com/technet/itsolutions/cits/mo/smf/default.mspx

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ITIL and Six Sigma

Tue, 12 Sep 2006 20:36:41 -0600

ITIL and Six Sigma

http://www.nextslm.org/itil/itil_sigma.htm

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ITIL At a Glance

Wed, 06 Sep 2006 16:35:12 -0600

IT occupies centre-stage for all organizations analyzing how best they align technology to the overall businesses. It is now seen a major factor driving change and growth in the ever demanding economy in which businesses function today. As such IT and every aspect of it assume major significance and it is required that relationships be aptly defined with all other entities in the organizations of today.

At the core of all IT are three major entities, viz people, processes and technology. Prominent among them all is process. Technology changes by the day and people do not stay indefinitely. However, managements take time to evaluate, budget and plan before arriving at decisions to implement or upgrade an existing technology. The approach towards inducting people is also the same. We can therefore safely assume they stay constant for a particular frame of reference. In such a scenario, process plays a key role. How streamlined a procedure is and how easily implement-able an instruction is, determines the success of the team or department in offering services and support to the overall business.

The importance of having good processes in place cannot be undervalued. A good process is mutually agreeable between the business and IT, is realistic, easy to implement and above all flexible enough so as to adapt itself to changes. Such a process when supported by the right technology and people ensures effective provision of services to all concerned.

In this context ITIL plays a key role. In its official terminology, ITIL is a framework outlining worldwide accepted best practices for IT Service Management. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.

ITIL helps leverage people and technology to optimal levels thereby ensuring IT becomes an asset than a liability for any organization. Whether or not IT helps business succeed depends on the synergy between ITIL and other entities.

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